Privacy Policy

Introduction

Zefir Vape Pty Ltd as trustee for the Zefir Vape Trust (ABN 18 822 526 162) (“we, us, our”) are committed to protecting the personal information of our customers. We are bound by the Australian Privacy Principles set out in the Privacy Act 1988 (Cth).

We will only collect, use or disclose personal information in accordance with the Privacy Act and this Privacy Policy. In this Privacy Policy, “personal information” means any information or opinion about an identified individual, or an individual who is reasonably identifiable.

We may amend this Privacy Policy at any time and for any reason. The updated version will be available by following the “Privacy Policy” link on our website homepage at www.zefirvape.com.au. You should check the Privacy Policy regularly for changes.

When do we collect personal information?

We collect personal information in a number of ways. The most common circumstances in which we collect personal information are when you:

register to use our website;
sign up to receive offers and promotions;
purchase products from us;
make a warranty claim; and
contact us with a query.

What personal information do we collect?

The types of personal information we collect from you will depend on the circumstances in which that information is collected. We may collect details including:

name, job title and organisation;
contact details (e.g. email address, phone number, delivery address);
when you register to use our website – your AHPRA registration number;
if you purchase products from us – details of your order and payment details; and
if you make a warranty claim – details of the product and the reasons for the claim.

What do we use personal information for?

The purposes for which your personal information will be used will depend on the circumstances in which that personal information is collected. We will inform you of the specific purposes for which we intend to use your personal information in a collection notice at or before the time we collect your personal information.

Generally, we may use your personal information for:

the purpose for which you provided it to us (the primary purpose);
purposes which are related to the primary purpose and for which you would reasonably expect us to use your personal information; and
any other purpose to which you have consented.

For example:

when you register to use our website, we may use your details to verify that you are a registered health practitioner;
when you purchase products from us, we may use your details for the purpose of processing your order and supplying and delivering products;
when you purchase products from us, we may use your details for the purpose of processing your order and supplying and delivering products;
when you make a warranty claim, we may use your details to assess your claim and repair or replace your product;
when sign up to receive offers and promotions, we may use your details to send you that information; and
when you send us a query, we may use your details to respond to your query.

Do we use personal information for direct marketing?

We may use your personal information to contact you for promotional and marketing purposes, but only in accordance with the rules about direct marketing contained in the Privacy Act, the Spam Act and the Do Not Call Register Act.

If at any time you decide that you no longer want to receive promotional or marketing communications from us, please let us know at privacy@zefirvape.com.au.

Who do we disclose personal information to?

The third parties to whom your personal information will be disclosed will depend on the purposes for which that personal information is used. We will inform you of the third parties to whom your personal information will be disclosed in a collection notice at or before the time we collect your personal information.

Generally, we may disclose your personal information as necessary for:

the purpose for which you provided it to us (the primary purpose);
purposes which are related to the primary purpose and which you would reasonably expect us to use your personal information for; and
any other purposes to which you have consented.

For example:

third parties who assist us to supply and delivery our products;
third parties who provide administrative, communications, computer, payment, security or other services to us to support our business operations (for example, IT service providers, payment processors, professional advisors, credit reference bureaus and debt recovery agents); and
our related companies.

In exceptional circumstances, we may be required or permitted by law to disclose personal information, for example to law enforcement authorities or to prevent a serious threat to public safety.

Do we disclose your personal information overseas?

Some of the third parties who provide administrative, communications, computer, payment, security or other services to us to support our business operations may be located, or may store data, outside Australia. The countries in which they may be located include the USA.

How is personal information secured?

We will take all reasonable steps to ensure that your personal information is protected against unauthorised access, processing, erasure, loss or use.

Accessing and correcting your personal information

You may contact us to seek access to or seek to correct personal information which we hold about you. There are certain exemptions under the Privacy Act which may apply to personal information access and correction requests. We may require that you, the person requesting access or correction, provide suitable identification and we may charge a reasonable administration fee for complying with a data access request.

Requests for access to, to correct personal information held by us should be addressed to privacy@zefirvape.com.au.

Complaints

If you have any complaints about our personal information handling practices, please contact privacy@zefirvape.com.au and we will do our best to resolve your complaint. If you are not satisfied with our response to a complaint, you have the right to contact the Office of the Australian Information Commissioner. Contact details can be found at www.oaic.gov.au.